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Law firms v clients: Can the tension ever be resolved?

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NZ Lawyer | 19 May 2014, 09:00 a.m. Agree 0
Ernst & Young partner and global leader of legal services, Trevor Faure, says it’s time for firms and their clients to put tensions behind them - and he thinks he knows just how to do it
  • Ken | 19 May 2014, 11:48 a.m. Agree 0
    nothing worse than someone listening in to a group of people letting off steam and then sneaking off to tell the other person about it.
  • Richard | 09 Jun 2014, 09:09 a.m. Agree 0
    This seems like another nail in the coffin of the billable hour. In-house lawyers are now sophisticated clients and have other tools they need to consider using in their managing the cost of legal services. Panels appointed strategically to provide a better choice of cost and expertise rather than to compete with each other. Fixed fees with clearly defined scopes and with an ability to vary as required in a transparent environment. A commitment to work together even when the advice is not what was wanted. A trusting and respectful relationship. These are the challenges for both the in-house lawyer and the law firm relationship person.
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