Lighter Side: Over-iced drinks has Starbucks in $5m legal battle

by NZ Lawyer06 May 2016
A Chicago-Starbucks-goer has filed a $5m lawsuit against the coffee chain, accusing it of using too much ice in cold drinks.

Stacy Pincus, the customer who filed the suit, claims that the coffee chain advertises its cold drinks by fluid once so the numbers are only accurate when ice is added to a drink, a CNN report said.

“Starbucks is advertising the size of its Cold Drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a Cold Drink -- and deceiving its customers in the process,” the suit said.

So a cold drink, for example the Venti which has 24 fluid ounces, only includes 14 ounces of the actual liquid, the rest is just ice, the lawsuit claims.

Spokesperson for Starbucks Jamie Riley said the company believes the claim is unfounded.

“Our customers understand and expect that ice is an essential component of any 'iced' beverage.  If a customer is not satisfied with their beverage preparation, we will gladly remake it,” she said.
Claims could exceed $5m.
 

COMMENTS